Welcome to the telephone etiquette refresher course. You recently completed the full telephone etiquette course with Palomino Training Solutions. This
...moreCourse contents
How does this Online Refresher Course Work?
Course Overview
Telephone Etiquette and Answering Procedures
RTEL0201 - Test your Knowledge
Processing Incoming and Outgoing Calls
RTEL0301 - Test your Knowledge
Communication and Communication Barriers
RTEL0401 - Test your Knowledge
The Phonetic Alphabet
RTEL0501 - Test your Knowledge
Customer Service
RTEL0601 - Test your Knowledge
Your Daily Attitude
RTEL0701 - Test your Knowledge
Forbidden Phrases and Soft Language Skills
RTEL0801 - Test your Knowledge
RTEL0901 - Test your Knowledge
Dealing with Problem Customers
RTEL1001 - Test your Knowledge
Final Note
Course Information
Creator
Palomino Training Solutions
Type
Paid
Published Date
11-01-2021 13:32:03
Certificate Term
Pass All Lessons
Taught By
Palomino Training Solutions
About us
Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.
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Our mission
'Empowering others to help themselves through training, education & motivation.'