Telephone Etiquette

Telephone Etiquette

One of the most common ways our customers interface with employees is through the telephone. Make sure your employees' voices stand out like a polar b

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Course contents


textmedia S03 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Placing a Customer on Hold COM_TJLMS_LESSON_STATUS_
textmedia Transferring a Call COM_TJLMS_LESSON_STATUS_
textmedia Taking a Message COM_TJLMS_LESSON_STATUS_
textmedia Making a Call COM_TJLMS_LESSON_STATUS_
quiz S0301 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S02 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Telephone Etiquette COM_TJLMS_LESSON_STATUS_
textmedia Answering Procedures COM_TJLMS_LESSON_STATUS_
quiz S0201 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S04 Introduction COM_TJLMS_LESSON_STATUS_
video The Communication Process COM_TJLMS_LESSON_STATUS_
textmedia Communicating by Speech COM_TJLMS_LESSON_STATUS_
quiz S0401 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia Asking Questions COM_TJLMS_LESSON_STATUS_
textmedia Probing in Communication COM_TJLMS_LESSON_STATUS_
textmedia Listening in Communication COM_TJLMS_LESSON_STATUS_
quiz S0402 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S05 Introduction COM_TJLMS_LESSON_STATUS_
textmedia The Phonetic Alphabet COM_TJLMS_LESSON_STATUS_
quiz S0501 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S06 Introduction COM_TJLMS_LESSON_STATUS_
quiz S0601 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia Word of Mouth COM_TJLMS_LESSON_STATUS_
quiz S0602 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S07 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Identifying Customers and Competitors COM_TJLMS_LESSON_STATUS_
textmedia Identifying & Meeting Customer Needs COM_TJLMS_LESSON_STATUS_
quiz S0701 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S08 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Our Daily Attitude COM_TJLMS_LESSON_STATUS_
video All About Attitude COM_TJLMS_LESSON_STATUS_
quiz S0801 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S09 Introduction COM_TJLMS_LESSON_STATUS_
textmedia The 5 Forbidden Phrases COM_TJLMS_LESSON_STATUS_
video Forbidden Phrases Recordings COM_TJLMS_LESSON_STATUS_
textmedia Soft Language Skills COM_TJLMS_LESSON_STATUS_
quiz S0901 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S10 - Introduction COM_TJLMS_LESSON_STATUS_
textmedia How to Deal with Difficult Customers COM_TJLMS_LESSON_STATUS_
video Recordings - Dealing with Difficult Customers COM_TJLMS_LESSON_STATUS_
quiz S1001 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
quiz Final Test - Telephone Etiquette COM_TJLMS_LESSON_STATUS_
textmedia How does this Online Course Work? COM_TJLMS_LESSON_STATUS_
textmedia Course Overview COM_TJLMS_LESSON_STATUS_

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.

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Our mission

'Empowering others to help themselves through training, education & motivation.'