Telephone Etiquette

Telephone Etiquette

One of the most common ways our customers interface with employees is through the telephone. Make sure your employees' voices stand out like a polar b

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Course contents

textmedia How does this Online Course Work? Not Viewed
textmedia Course Overview Not Viewed
textmedia S02 Introduction Not Viewed
textmedia Telephone Etiquette Not Viewed
textmedia Answering Procedures Not Viewed
quiz S0201 - Test your Knowledge Not Viewed
textmedia S03 Introduction Not Viewed
textmedia Placing a Customer on Hold Not Viewed
textmedia Transferring a Call Not Viewed
textmedia Taking a Message Not Viewed
textmedia Making a Call Not Viewed
quiz S0301 - Test your Knowledge Not Viewed
textmedia S04 Introduction Not Viewed
video The Communication Process Not Viewed
textmedia Communicating by Speech Not Viewed
quiz S0401 - Test your Knowledge Not Viewed
textmedia Asking Questions Not Viewed
textmedia Probing in Communication Not Viewed
textmedia Listening in Communication Not Viewed
quiz S0402 - Test your Knowledge Not Viewed
textmedia S05 Introduction Not Viewed
textmedia The Phonetic Alphabet Not Viewed
quiz S0501 - Test your Knowledge Not Viewed
textmedia S06 Introduction Not Viewed
quiz S0601 - Test your Knowledge Not Viewed
textmedia Word of Mouth Not Viewed
quiz S0602 - Test your Knowledge Not Viewed
textmedia S07 Introduction Not Viewed
textmedia Identifying Customers and Competitors Not Viewed
textmedia Identifying & Meeting Customer Needs Not Viewed
quiz S0701 - Test your Knowledge Not Viewed
textmedia S08 Introduction Not Viewed
textmedia Our Daily Attitude Not Viewed
video All About Attitude Not Viewed
quiz S0801 - Test your Knowledge Not Viewed
textmedia S09 Introduction Not Viewed
textmedia The 5 Forbidden Phrases Not Viewed
video Forbidden Phrases Recordings Not Viewed
textmedia Soft Language Skills Not Viewed
quiz S0901 - Test your Knowledge Not Viewed
textmedia S10 - Introduction Not Viewed
textmedia How to Deal with Difficult Customers Not Viewed
video Recordings - Dealing with Difficult Customers Not Viewed
quiz S1001 - Test your Knowledge Not Viewed
quiz Final Test - Telephone Etiquette Not Viewed

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.

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Our mission

'Empowering others to help themselves through training, education & motivation.'