Telephone Etiquette

Telephone Etiquette

One of the most common ways our customers interface with employees is through the telephone. Make sure your employees' voices stand out like a polar b

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Course contents


textmedia How does this Online Course Work?
textmedia Course Overview
textmedia S02 Introduction
textmedia Telephone Etiquette
textmedia Answering Procedures
quiz S0201 - Test your Knowledge
textmedia S03 Introduction
textmedia Placing a Customer on Hold
textmedia Transferring a Call
textmedia Taking a Message
textmedia Making a Call
quiz S0301 - Test your Knowledge
textmedia S04 Introduction
video The Communication Process
textmedia Communicating by Speech
quiz S0401 - Test your Knowledge
textmedia Asking Questions
textmedia Probing in Communication
textmedia Listening in Communication
quiz S0402 - Test your Knowledge
textmedia S05 Introduction
textmedia The Phonetic Alphabet
quiz S0501 - Test your Knowledge
textmedia S06 Introduction
quiz S0601 - Test your Knowledge
textmedia Word of Mouth
quiz S0602 - Test your Knowledge
textmedia S07 Introduction
textmedia Identifying Customers and Competitors
textmedia Identifying & Meeting Customer Needs
quiz S0701 - Test your Knowledge
textmedia S08 Introduction
textmedia Our Daily Attitude
video All About Attitude
quiz S0801 - Test your Knowledge
textmedia S09 Introduction
textmedia The 5 Forbidden Phrases
video Forbidden Phrases Recordings
textmedia Soft Language Skills
quiz S0901 - Test your Knowledge
textmedia S10 - Introduction
textmedia How to Deal with Difficult Customers
video Recordings - Dealing with Difficult Customers
quiz S1001 - Test your Knowledge
quiz Final Test - Telephone Etiquette

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.

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Our mission

'Empowering others to help themselves through training, education & motivation.'