Telephone Etiquette

One of the most common ways our customers interface with employees is through the telephone. Make sure your employees' voices stand out like a polar bear's roar - clear, distinct and purposeful, ensuring that your reputation for service is always at its best. 87% of the message your customers receive on the telephone is through the tonality of the voice they hear. Only 13% of the message they hear are the words used.

Our “Telephone Etiquette” training helps your employees to develop and master the techniques that will enhance your company’s image.