Bad debt is a serious matter for any company. It has been known to ruin otherwise successful concerns. However, it is essential to ensure that your de
...moreCourse contents
How does this Online Course Work?
Course Overview & Learning Objectives
DEB02 Introduction
Smile and Dial with a Positive Attitude
It’s all in the Tone
Debt Collecting Tips
DEB0201 Test your Knowledge
DEB03 Introduction
Be prepared
Ask Questions and Listen
Make Notes and Focus
DEB0301 Test your Knowledge
DEB04 Introduction
Broken Promises and Arguments
Objections
Getting a Commitment and Summarising
DEB0401 Test your Knowledge
DEB05 Introduction
The Eight Steps
DEB0501 Test your Knowledge
DEB06 Introduction
The Communication Process
DEB0601 Test your Knowledge
Communication Barriers
Assertive Communication
DEB0602 Test your Knowledge
DEB07 Introduction
Voice and Voice Production
Putting it All Together
Does Body Language Affect Voice Production?
Breathing Exercises
DEB0701 Test your Knowledge
DEB08 Introduction
Becoming a Better Listener
Decide to Become a Better Listener
The Welcoming Vibe
An Open Mind
Listening is an Active Process
Tips for Being a Better Listener
DEB0801 Test your Knowledge
DEB09 Introduction
Dealing with the Gatekeeper
Clouding and Acknowledging
Probing and Asserting Yourself
Dealing with Stress
Case Study
DEB0901 Test your Knowledge
DEB0902 Test your Knowledge
DEB10 Introduction
The Aggressive Debtor
The Straightforward Debtor
The Passive Debtor
The Deceptive Debtor
Remember
DEB1001 Test your Knowledge
DEB1101 Introduction
Managing Debtors Effectively
DEB1101 Test your Knowledge
Quotes and Recommended Reading List
Final Test - Debt Collecting
Course Information
Creator
Palomino Training Solutions
Type
Paid
Published Date
21-04-2020 15:22:06
Certificate Term
Pass All Lessons
Taught By
Palomino Training Solutions
About us
Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.
Site links
Our mission
'Empowering others to help themselves through training, education & motivation.'