Customer Service - Critical Elements

Customer Service - Critical Elements

There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new cus

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Course contents


quiz S0201 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S02 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Definitions COM_TJLMS_LESSON_STATUS_
textmedia The First Critical Element – A Customer Service Focus COM_TJLMS_LESSON_STATUS_
quiz S0202 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S05 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Creating a Personal Vision Statement COM_TJLMS_LESSON_STATUS_
textmedia Creating your Personal Vision Statement COM_TJLMS_LESSON_STATUS_
textmedia Identifying Dreams and Setting Goals COM_TJLMS_LESSON_STATUS_
textmedia SPIRIT Goals COM_TJLMS_LESSON_STATUS_
quiz S0501 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S08 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Empathy COM_TJLMS_LESSON_STATUS_
textmedia Barriers in Communication COM_TJLMS_LESSON_STATUS_
textmedia Body Language COM_TJLMS_LESSON_STATUS_
textmedia Voice COM_TJLMS_LESSON_STATUS_
textmedia Asking Questions COM_TJLMS_LESSON_STATUS_
quiz S0801 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S12 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Getting to the Heart of the Matter COM_TJLMS_LESSON_STATUS_
textmedia The Three F's COM_TJLMS_LESSON_STATUS_
quiz S1201 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S13 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Reducing Conflict COM_TJLMS_LESSON_STATUS_
textmedia When Discussions Degenerate Into Conflict COM_TJLMS_LESSON_STATUS_
textmedia Problem Solving in Six Steps COM_TJLMS_LESSON_STATUS_
quiz S1301 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S14 Introduction COM_TJLMS_LESSON_STATUS_
textmedia The Process COM_TJLMS_LESSON_STATUS_
textmedia The Recovery Process COM_TJLMS_LESSON_STATUS_
quiz S1401 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S16 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Reinforcement Techniques COM_TJLMS_LESSON_STATUS_
textmedia Power Talk COM_TJLMS_LESSON_STATUS_
textmedia How to Feel Powerful in Your Position COM_TJLMS_LESSON_STATUS_
quiz S1601 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S09 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Telephone Basics COM_TJLMS_LESSON_STATUS_
textmedia Handling Everyday Requests COM_TJLMS_LESSON_STATUS_
textmedia Tips and Tricks COM_TJLMS_LESSON_STATUS_
quiz S0901 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia How does this Online Course Work? COM_TJLMS_LESSON_STATUS_
textmedia Course Overview & Learning Objectives COM_TJLMS_LESSON_STATUS_
textmedia S03 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Types of Customers COM_TJLMS_LESSON_STATUS_
quiz S0301 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S04 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Meeting Expectations COM_TJLMS_LESSON_STATUS_
quiz S0401 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S06 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Our Standards COM_TJLMS_LESSON_STATUS_
quiz S0601 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S07 Introduction COM_TJLMS_LESSON_STATUS_
textmedia What do you Think? COM_TJLMS_LESSON_STATUS_
quiz S0701 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S10 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Types of Difficult Customers COM_TJLMS_LESSON_STATUS_
quiz S1001 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S11 Introduction COM_TJLMS_LESSON_STATUS_
textmedia An Assertive Model COM_TJLMS_LESSON_STATUS_
quiz S1101 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S15 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Tools to Use COM_TJLMS_LESSON_STATUS_
quiz S1501 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S17 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Stress Busting Techniques COM_TJLMS_LESSON_STATUS_
quiz S1701 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
quiz Final Test - Customer Service COM_TJLMS_LESSON_STATUS_

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.

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Our mission

'Empowering others to help themselves through training, education & motivation.'