Customer Service - Critical Elements

Customer Service - Critical Elements

There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new cus

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Course contents

textmedia How does this Online Course Work? Not Viewed
textmedia Course Overview & Learning Objectives Not Viewed
quiz S0201 - Test your Knowledge Not Viewed
textmedia S02 Introduction Not Viewed
textmedia Definitions Not Viewed
textmedia The First Critical Element – A Customer Service Focus Not Viewed
quiz S0202 - Test your Knowledge Not Viewed
textmedia S03 Introduction Not Viewed
textmedia Types of Customers Not Viewed
quiz S0301 - Test your Knowledge Not Viewed
textmedia S04 Introduction Not Viewed
textmedia Meeting Expectations Not Viewed
quiz S0401 - Test your Knowledge Not Viewed
textmedia S05 Introduction Not Viewed
textmedia Creating a Personal Vision Statement Not Viewed
textmedia Creating your Personal Vision Statement Not Viewed
textmedia Identifying Dreams and Setting Goals Not Viewed
textmedia SPIRIT Goals Not Viewed
quiz S0501 - Test your Knowledge Not Viewed
textmedia S06 Introduction Not Viewed
textmedia Our Standards Not Viewed
quiz S0601 - Test your Knowledge Not Viewed
textmedia S07 Introduction Not Viewed
textmedia What do you Think? Not Viewed
quiz S0701 - Test your Knowledge Not Viewed
textmedia S08 Introduction Not Viewed
textmedia Empathy Not Viewed
textmedia Barriers in Communication Not Viewed
textmedia Body Language Not Viewed
textmedia Voice Not Viewed
textmedia Asking Questions Not Viewed
quiz S0801 - Test your Knowledge Not Viewed
textmedia S09 Introduction Not Viewed
textmedia Telephone Basics Not Viewed
textmedia Handling Everyday Requests Not Viewed
textmedia Tips and Tricks Not Viewed
quiz S0901 - Test your Knowledge Not Viewed
textmedia S10 Introduction Not Viewed
textmedia Types of Difficult Customers Not Viewed
quiz S1001 - Test your Knowledge Not Viewed
textmedia S11 Introduction Not Viewed
textmedia An Assertive Model Not Viewed
quiz S1101 - Test your Knowledge Not Viewed
textmedia S12 Introduction Not Viewed
textmedia Getting to the Heart of the Matter Not Viewed
textmedia The Three F's Not Viewed
quiz S1201 - Test your Knowledge Not Viewed
textmedia S13 Introduction Not Viewed
textmedia Reducing Conflict Not Viewed
textmedia When Discussions Degenerate Into Conflict Not Viewed
textmedia Problem Solving in Six Steps Not Viewed
quiz S1301 - Test your Knowledge Not Viewed
textmedia S14 Introduction Not Viewed
textmedia The Process Not Viewed
textmedia The Recovery Process Not Viewed
quiz S1401 - Test your Knowledge Not Viewed
textmedia S15 Introduction Not Viewed
textmedia Tools to Use Not Viewed
quiz S1501 - Test your Knowledge Not Viewed
textmedia S16 Introduction Not Viewed
textmedia Reinforcement Techniques Not Viewed
textmedia Power Talk Not Viewed
textmedia How to Feel Powerful in Your Position Not Viewed
quiz S1601 - Test your Knowledge Not Viewed
textmedia S17 Introduction Not Viewed
textmedia Stress Busting Techniques Not Viewed
quiz S1701 - Test your Knowledge Not Viewed
quiz Final Test - Customer Service Not Viewed

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.

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Our mission

'Empowering others to help themselves through training, education & motivation.'