Conflict: Getting along at Work

Conflict: Getting along at Work

Sharks and certain fish live in symbiosis with each other - meaning that although they are very different with the potential for conflict, they have d

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Course contents


textmedia Defining Conflict COM_TJLMS_LESSON_STATUS_
textmedia Assumptions COM_TJLMS_LESSON_STATUS_
textmedia Negatives and Positives of Conflict COM_TJLMS_LESSON_STATUS_
quiz S0201 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia The Five Stages of Conflict COM_TJLMS_LESSON_STATUS_
textmedia Another Version of the Conflict Process COM_TJLMS_LESSON_STATUS_
quiz S0701 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia Conflict Outcomes COM_TJLMS_LESSON_STATUS_
textmedia Strategies for Dealing with Conflict COM_TJLMS_LESSON_STATUS_
quiz S0702 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia How does this Online Course Work? COM_TJLMS_LESSON_STATUS_
textmedia Course Overview & Learning Objectives COM_TJLMS_LESSON_STATUS_
textmedia Types of Conflict COM_TJLMS_LESSON_STATUS_
quiz S0301 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia Open Conflict vs. Hidden Conflict COM_TJLMS_LESSON_STATUS_
quiz S0401 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia Spontaneous and Reflective Behaviour COM_TJLMS_LESSON_STATUS_
quiz S0501 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia The Johari Window COM_TJLMS_LESSON_STATUS_
textmedia Case Study - Miranda's Nightmare COM_TJLMS_LESSON_STATUS_
quiz S0601 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia Creating the Win/Win COM_TJLMS_LESSON_STATUS_
textmedia The Conflict Grid COM_TJLMS_LESSON_STATUS_
textmedia The Role of Communication in Conflict Resolution COM_TJLMS_LESSON_STATUS_
textmedia Other Barriers COM_TJLMS_LESSON_STATUS_
quiz The Role of Communication in Conflict Resolution Test COM_TJLMS_LESSON_STATUS_
textmedia Active Listening Skills COM_TJLMS_LESSON_STATUS_
quiz Active Listening Skills Test COM_TJLMS_LESSON_STATUS_
textmedia Paraphrasing Skills COM_TJLMS_LESSON_STATUS_
textmedia Powerful Questions COM_TJLMS_LESSON_STATUS_
quiz Powerful Questions Test COM_TJLMS_LESSON_STATUS_
textmedia Probing Techniques COM_TJLMS_LESSON_STATUS_
quiz Probing Techniques Test COM_TJLMS_LESSON_STATUS_
textmedia Body Language COM_TJLMS_LESSON_STATUS_
quiz Body Language Test COM_TJLMS_LESSON_STATUS_
textmedia Conflict and Its Resolution COM_TJLMS_LESSON_STATUS_
textmedia Conflict Resolution Process COM_TJLMS_LESSON_STATUS_
textmedia A Strategy for Conflict Resolution COM_TJLMS_LESSON_STATUS_
textmedia Helping Others Through Conflict COM_TJLMS_LESSON_STATUS_
quiz Helping Others Through Conflict Test COM_TJLMS_LESSON_STATUS_
textmedia Conflict Resolution with Facilitation COM_TJLMS_LESSON_STATUS_
textmedia Setting Norms COM_TJLMS_LESSON_STATUS_
textmedia Coaching Through Conflict COM_TJLMS_LESSON_STATUS_
quiz Post Test COM_TJLMS_LESSON_STATUS_

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.

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Our mission

'Empowering others to help themselves through training, education & motivation.'