Conflict: Getting along at Work

Conflict: Getting along at Work

Sharks and certain fish live in symbiosis with each other - meaning that although they are very different with the potential for conflict, they have d


Course contents

textmedia How does this Online Course Work?
textmedia Course Overview & Learning Objectives
textmedia Defining Conflict
textmedia Assumptions
textmedia Negatives and Positives of Conflict
quiz S0201 - Test your Knowledge
textmedia Types of Conflict
quiz S0301 - Test your Knowledge
textmedia Open Conflict vs. Hidden Conflict
quiz S0401 - Test your Knowledge
textmedia Spontaneous and Reflective Behaviour
quiz S0501 - Test your Knowledge
textmedia The Johari Window
textmedia Case Study - Miranda's Nightmare
quiz S0601 - Test your Knowledge
textmedia The Five Stages of Conflict
textmedia Another Version of the Conflict Process
quiz S0701 - Test your Knowledge
textmedia Conflict Outcomes
textmedia Strategies for Dealing with Conflict
quiz S0702 - Test your Knowledge
textmedia Creating the Win/Win
textmedia The Conflict Grid
textmedia The Role of Communication in Conflict Resolution
textmedia Other Barriers
quiz The Role of Communication in Conflict Resolution Test
textmedia Active Listening Skills
quiz Active Listening Skills Test
textmedia Paraphrasing Skills
textmedia Powerful Questions
quiz Powerful Questions Test
textmedia Probing Techniques
quiz Probing Techniques Test
textmedia Body Language
quiz Body Language Test
textmedia Conflict and Its Resolution
textmedia Conflict Resolution Process
textmedia A Strategy for Conflict Resolution
textmedia Helping Others Through Conflict
quiz Helping Others Through Conflict Test
textmedia Conflict Resolution with Facilitation
textmedia Setting Norms
textmedia Coaching Through Conflict
quiz Post Test

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.


Our mission

'Empowering others to help themselves through training, education & motivation.'