Conflict: Dealing with Difficult People

Conflict: Dealing with Difficult People

These butterflies are getting on delightfully with this crocodile, a scenario we would like with all people we encounter.  However, dealing with diff

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Course contents


textmedia S02 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Understanding Conflict COM_TJLMS_LESSON_STATUS_
textmedia Do We Have to Fight? COM_TJLMS_LESSON_STATUS_
textmedia What is a Conflict COM_TJLMS_LESSON_STATUS_
document Self Assessment COM_TJLMS_LESSON_STATUS_
quiz S0201 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S03 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Benefits of Confrontation COM_TJLMS_LESSON_STATUS_
textmedia Points to Ponder COM_TJLMS_LESSON_STATUS_
quiz S0301 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S04 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Preventing Problems COM_TJLMS_LESSON_STATUS_
textmedia Other Ways to Prevent Problems COM_TJLMS_LESSON_STATUS_
quiz S0401 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S05 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Getting Focused COM_TJLMS_LESSON_STATUS_
textmedia The Three F’s COM_TJLMS_LESSON_STATUS_
quiz S0501 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S06 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Managing Anger COM_TJLMS_LESSON_STATUS_
textmedia Guidelines for Assertive Anger COM_TJLMS_LESSON_STATUS_
quiz S0601 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
quiz S0602 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S07 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Dealing with Problems COM_TJLMS_LESSON_STATUS_
textmedia Causes of Difficult Behaviour COM_TJLMS_LESSON_STATUS_
quiz S0701 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S08 Introduction COM_TJLMS_LESSON_STATUS_
textmedia The Three-Step Model COM_TJLMS_LESSON_STATUS_
textmedia The Three Steps COM_TJLMS_LESSON_STATUS_
quiz S0801 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S09 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Changing Yourself COM_TJLMS_LESSON_STATUS_
textmedia Dealing with Negative Feelings COM_TJLMS_LESSON_STATUS_
quiz S0901 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S10 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Why Don’t People Do What They Are Supposed To? COM_TJLMS_LESSON_STATUS_
textmedia S11 Introduction COM_TJLMS_LESSON_STATUS_
textmedia De-Stress Options to Use When Things Get Ugly COM_TJLMS_LESSON_STATUS_
textmedia General Coping Thoughts When Things Get Messy COM_TJLMS_LESSON_STATUS_
quiz Final Test - Conflict Resolution COM_TJLMS_LESSON_STATUS_
textmedia How does this Online Course Work? COM_TJLMS_LESSON_STATUS_
textmedia Course Overview & Learning Objectives COM_TJLMS_LESSON_STATUS_

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.

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Our mission

'Empowering others to help themselves through training, education & motivation.'