Conflict: Dealing with Difficult People

Conflict: Dealing with Difficult People

These butterflies are getting on delightfully with this crocodile, a scenario we would like with all people we encounter.  However, dealing with diff


Course contents

textmedia How does this Online Course Work?
textmedia Course Overview & Learning Objectives
textmedia S02 Introduction
textmedia Understanding Conflict
textmedia Do We Have to Fight?
textmedia What is a Conflict
document Self Assessment
quiz S0201 - Test your Knowledge
textmedia S03 Introduction
textmedia Benefits of Confrontation
textmedia Points to Ponder
quiz S0301 - Test your Knowledge
textmedia S04 Introduction
textmedia Preventing Problems
textmedia Other Ways to Prevent Problems
quiz S0401 - Test your Knowledge
textmedia S05 Introduction
textmedia Getting Focused
textmedia The Three F’s
quiz S0501 - Test your Knowledge
textmedia S06 Introduction
textmedia Managing Anger
textmedia Guidelines for Assertive Anger
quiz S0601 - Test your Knowledge
quiz S0602 - Test your Knowledge
textmedia S07 Introduction
textmedia Dealing with Problems
textmedia Causes of Difficult Behaviour
quiz S0701 - Test your Knowledge
textmedia S08 Introduction
textmedia The Three-Step Model
textmedia The Three Steps
quiz S0801 - Test your Knowledge
textmedia S09 Introduction
textmedia Changing Yourself
textmedia Dealing with Negative Feelings
quiz S0901 - Test your Knowledge
textmedia S10 Introduction
textmedia Why Don’t People Do What They Are Supposed To?
textmedia S11 Introduction
textmedia De-Stress Options to Use When Things Get Ugly
textmedia General Coping Thoughts When Things Get Messy
quiz Final Test - Conflict Resolution

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.


Our mission

'Empowering others to help themselves through training, education & motivation.'