Conflict: Dealing with Difficult People

Conflict: Dealing with Difficult People

These butterflies are getting on delightfully with this crocodile, a scenario we would like with all people we encounter.  However, dealing with diff

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Course contents

textmedia How does this Online Course Work? Not Viewed
textmedia Course Overview & Learning Objectives Not Viewed
textmedia S02 Introduction Not Viewed
textmedia Understanding Conflict Not Viewed
textmedia Do We Have to Fight? Not Viewed
textmedia What is a Conflict Not Viewed
document Self Assessment Not Viewed
quiz S0201 - Test your Knowledge Not Viewed
textmedia S03 Introduction Not Viewed
textmedia Benefits of Confrontation Not Viewed
textmedia Points to Ponder Not Viewed
quiz S0301 - Test your Knowledge Not Viewed
textmedia S04 Introduction Not Viewed
textmedia Preventing Problems Not Viewed
textmedia Other Ways to Prevent Problems Not Viewed
quiz S0401 - Test your Knowledge Not Viewed
textmedia S05 Introduction Not Viewed
textmedia Getting Focused Not Viewed
textmedia The Three F’s Not Viewed
quiz S0501 - Test your Knowledge Not Viewed
textmedia S06 Introduction Not Viewed
textmedia Managing Anger Not Viewed
textmedia Guidelines for Assertive Anger Not Viewed
quiz S0601 - Test your Knowledge Not Viewed
quiz S0602 - Test your Knowledge Not Viewed
textmedia S07 Introduction Not Viewed
textmedia Dealing with Problems Not Viewed
textmedia Causes of Difficult Behaviour Not Viewed
quiz S0701 - Test your Knowledge Not Viewed
textmedia S08 Introduction Not Viewed
textmedia The Three-Step Model Not Viewed
textmedia The Three Steps Not Viewed
quiz S0801 - Test your Knowledge Not Viewed
textmedia S09 Introduction Not Viewed
textmedia Changing Yourself Not Viewed
textmedia Dealing with Negative Feelings Not Viewed
quiz S0901 - Test your Knowledge Not Viewed
textmedia S10 Introduction Not Viewed
textmedia Why Don’t People Do What They Are Supposed To? Not Viewed
textmedia S11 Introduction Not Viewed
textmedia De-Stress Options to Use When Things Get Ugly Not Viewed
textmedia General Coping Thoughts When Things Get Messy Not Viewed
quiz Final Test - Conflict Resolution Not Viewed

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.

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Our mission

'Empowering others to help themselves through training, education & motivation.'