Communication Skills

Communication Skills

Penguins communicate by vocalising and performing physical behaviours called displays - this helps them in their every day survival. Effective commun


Course contents

textmedia How does this Online Course Work?
textmedia Course Overview & Learning Objectives
textmedia S02 Introduction
textmedia Creating Positive Relationships
document S02 Self-Assessment
quiz COM0201 - Test your Knowledge
textmedia S03 Introduction
document S03 Self-Assessment
textmedia Developing Confidence
quiz COM0301 - Test your Knowledge
textmedia S04 Introduction
textmedia Defining a Skilled Communicator
textmedia S05 Introduction
textmedia Case Study
textmedia Common Barriers
textmedia Being Mindful
quiz COM0501 - Test your Knowledge
textmedia S06 Introduction
textmedia Asking Questions
textmedia Probing
quiz COM0601 - Test your Knowledge
textmedia S07 Introduction
textmedia Can You Hear Me?
textmedia How Do You Rate Your Listening Ability?
textmedia Active Listening Skills
textmedia Tips for Becoming a Better Listener
textmedia What is Said and What is Heard
textmedia Communication Situations
quiz COM0701 - Test your Knowledge
textmedia S08 Introduction
textmedia What Do Our Bodies Say?
textmedia The Signals People Send
quiz COM0801 - Test your Knowledge
textmedia S09 Introduction
textmedia Dichotomies in Theory
quiz COM0901 - Test your Knowledge
textmedia S10 Introduction
textmedia Seven Things People Determine from Your Appearance
textmedia Self-Evaluation
textmedia S11 Introduction
textmedia Frame of Reference
quiz COM1101 - Test your Knowledge
textmedia S12 Introduction
textmedia Prepare, Prepare, Prepare
quiz COM1201 - Test your Knowledge
quiz COM1202 - Test your Knowledge
textmedia Delivering Your Message
quiz COM1203 - Test your Knowledge
textmedia S13 Introduction
textmedia Self-Attitude
textmedia Persuasion
textmedia Case Study: A Negative Image
quiz COM1301 - Test your Knowledge
textmedia The Assertive Formula
textmedia Expressing Your No
quiz COM1302 - Test your Knowledge
quiz Final Test - Communication Skills

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.


Our mission

'Empowering others to help themselves through training, education & motivation.'