A horse leads with grace and poise. Be as graceful with your team by learning to overcome many of the managerial problems that may be encountered in t
...moreCourse contents
How does this Online Course Work?
Course Overview & Learning Objectives
SK0101 - Test your Knowledge
SK02 - Introduction
Making the Transition
Questions Supervisors Have
SK0201 - Test your Knowledge
SK03 - Introduction
Responsibilities of a Supervisor
SK0301 - Test your Knowledge
SK04 - Introduction
Building the Right Environment
SK0401 - Test your Knowledge
Motivation from Within
Committing to Lifelong Learning
SK0402 - Test your Knowledge
SK05 - Introduction
Know Where you are Going
Setting Goals with SPIRIT
SK0501 - Test your Knowledge
SK06 - Introduction
How Can Planning Help Me?
Getting Things in Order
SK0601 - Test your Knowledge
Mastering E-mail
Time Management Tips
SK0602 - Test your Knowledge
The Parts of a Good Plan
The Next Steps
SK0603 - Test your Knowledge
SK07 - Introduction
About Active Listening
Tips for Becoming a Better Listener
SK0701 - Test your Knowledge
SK08 - Introduction
Questioning Skills
SK0801 - Test your Knowledge
Probing Techniques
Message Influencers
SK0802 - Test your Knowledge
Sk09 - Introduction
Six Characteristics of Effective Feedback
Receiving Feedback
SK0901 - Test your Knowledge
SK10 - Introduction
Giving Instructions
SK1001 - Test your Knowledge
SK11 - Introduction
Defining the Terms
SK1101 - Test your Knowledge
SK12 - Introduction
The Conflict Resolution Process
Breaking Down the Process
SK1201 - Test your Knowledge
SK13 - Introduction
Steps for a Difficult Conversation
Managing Situations
SK1301 - Test your Knowledge
SK14 - Introduction
Understanding Relationships
Establishing Credibility
Quotes and Recommended Reading List
Final Test - Supervisory Skills
Course Information
Creator
Palomino Training Solutions
Type
Paid
Published Date
11-12-2017 10:33:46
Certificate Term
Pass All Lessons
Taught By
Palomino Training Solutions
About us
Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.
Site links
Our mission
'Empowering others to help themselves through training, education & motivation.'