Customer Service Management

The need for leading, promoting, and enhancing a customer focused culture, are essential within every organisation. Spread your wings like a dove and prepare to lead, create, and enhance a customer focused culture amongst your team.

This workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service manager. As we discuss the various skills and techniques, draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a “re-energising time" to build and expand from where you are now.