Customer Service Management

Customer Service Management

The need for leading, promoting, and enhancing a customer focused culture, are essential within every organisation. Spread your wings like a dove and

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Course contents


textmedia S03 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Element One: A Customer Service Focus COM_TJLMS_LESSON_STATUS_
textmedia Element Two: Defined in Your Organisation COM_TJLMS_LESSON_STATUS_
textmedia Element Three: Given Life by the Employees COM_TJLMS_LESSON_STATUS_
textmedia Element Four: Problem Solving COM_TJLMS_LESSON_STATUS_
textmedia Element Five: Measure It COM_TJLMS_LESSON_STATUS_
quiz CSM0301 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia Element Six: Reinforce It COM_TJLMS_LESSON_STATUS_
quiz CSM0302 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia S04 Introduction COM_TJLMS_LESSON_STATUS_
textmedia About Leadership COM_TJLMS_LESSON_STATUS_
textmedia Understanding Your Comfort Zone COM_TJLMS_LESSON_STATUS_
quiz CSM0401 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia Managing Performance COM_TJLMS_LESSON_STATUS_
textmedia Servant Leadership COM_TJLMS_LESSON_STATUS_
textmedia Onboarding and Orientation COM_TJLMS_LESSON_STATUS_
quiz CSM0402 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia How does this Online Course Work? COM_TJLMS_LESSON_STATUS_
textmedia Course Overview & Learning Objectives COM_TJLMS_LESSON_STATUS_
textmedia Reflection COM_TJLMS_LESSON_STATUS_
textmedia S05 Introduction COM_TJLMS_LESSON_STATUS_
textmedia Challenging, Inspiring and Enabling COM_TJLMS_LESSON_STATUS_
textmedia Modelling and Heart COM_TJLMS_LESSON_STATUS_
quiz CSM0501 - Test your Knowledge COM_TJLMS_LESSON_STATUS_
textmedia Reflection Review COM_TJLMS_LESSON_STATUS_
quiz Final Test – Customer Service Management COM_TJLMS_LESSON_STATUS_

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.

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Our mission

'Empowering others to help themselves through training, education & motivation.'