Customer Service Management

Customer Service Management

The need for leading, promoting, and enhancing a customer focused culture, are essential within every organisation. Spread your wings like a dove and


Course contents

textmedia How does this Online Course Work?
textmedia Course Overview & Learning Objectives
textmedia Reflection
textmedia S03 Introduction
textmedia Element One: A Customer Service Focus
textmedia Element Two: Defined in Your Organisation
textmedia Element Three: Given Life by the Employees
textmedia Element Four: Problem Solving
textmedia Element Five: Measure It
quiz CSM0301 - Test your Knowledge
textmedia Element Six: Reinforce It
quiz CSM0302 - Test your Knowledge
textmedia S04 Introduction
textmedia About Leadership
textmedia Understanding Your Comfort Zone
quiz CSM0401 - Test your Knowledge
textmedia Managing Performance
textmedia Servant Leadership
textmedia Onboarding and Orientation
quiz CSM0402 - Test your Knowledge
textmedia S05 Introduction
textmedia Challenging, Inspiring and Enabling
textmedia Modelling and Heart
quiz CSM0501 - Test your Knowledge
textmedia Reflection Review
quiz Final Test – Customer Service Management

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.


Our mission

'Empowering others to help themselves through training, education & motivation.'