Conflict Resolution: Flash Course

Conflict Resolution: Flash Course

Sometimes in conflict we try to shut the other person down and not hear their point of view. Conflict Resolution is all about understanding other peop


Course contents

textmedia How does this Online Flash Course Work?
textmedia Course Overview
textmedia What is Conflict?
textmedia Facts About Conflict
textmedia Determining your Involvement
quiz 01 - Test your Knowledge
textmedia Guidelines for Assertive Anger
quiz 02 - Test your Knowledge
video The Conflict Resolution Process
quiz 03 - Test your Knowledge

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.


Our mission

'Empowering others to help themselves through training, education & motivation.'