Flash Course: Conflict Resolution

Flash Course: Conflict Resolution

Sometimes in conflict we try to shut the other person down and not hear their point of view. Conflict Resolution is all about understanding other peop

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Course contents


textmedia How does this Online Flash Course Work?
textmedia Course Overview
textmedia What is Conflict?
textmedia Facts About Conflict
textmedia Determining your Involvement
quiz 01 - Test your Knowledge
textmedia Guidelines for Assertive Anger
quiz 02 - Test your Knowledge
video The Conflict Resolution Process
quiz 03 - Test your Knowledge

About us

Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.

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Our mission

'Empowering others to help themselves through training, education & motivation.'