Learn skills to help you stand out from others in the workplace, just like this dove displays its uniqueness.
At school you learn many skills that ar
...moreCourse contents
How does this Online Course Work?
Course Overview & Learning Objectives
What are Ethics?
Your Moral Compass
Test your Moral Compass
Why Bother with Ethics?
Avoiding Ethical Dilemmas
Can you avoid these ethical dilemmas?
Pitfalls and Dilemmas
What to do if you Make a Mistake
Ethics Test
The Communication Process
Communicating by Speech
Communication Test
Asking Questions and Probing
Listening in Communication
Asking Questions & Probing Test
Definition of Emotional Intelligence
Understanding Emotions
Model of Emotion Test
Goleman’s Five Components of Emotional Intelligence
Matching the Five Components Test
The Benefit of Emotional Intelligence
Improving your Emotional Intelligence
Identifying Tone and Body Language Test
What is Conflict?
Facts About Conflict
Determining your Involvement
Should you get Involved?
Guidelines for Assertive Anger
Identify the Strengths
The Conflict Resolution Process
The Conflict Test
Respect in the Workplace
Showing Respect Test
Receiving Instructions
Constructive Criticism
Receiving Criticism
Test your Knowledge
Innovating on the Job
Working as a Team
Advantages and Disadvantages of Teamwork
Daily Attitude
Attitude Test
Time Waster Test
The To-Do List
Prioritising
Prioritising Test
What is Personal Brand?
Dress for Success
Developing Confidence
Personal Brand Test
Establish Yourself Financially
Financial Test
Final Overall Test
Course Information
Creator
Palomino Training Solutions
Type
Paid
Published Date
31-08-2017 13:15:34
Certificate Term
Complete all lessons
Taught By
Palomino Training Solutions
About us
Palomino Training Solutions was established in June 2006 with the view of improving customer service and frontline staff in South Africa.
Site links
Our mission
'Empowering others to help themselves through training, education & motivation.'