Conflict: Dealing with Difficult People

These butterflies are getting on delightfully with this crocodile, a scenario we would like with all people we encounter.  However, dealing with difficult people is a universal frustration that everyone will experience in their lifetime. Despite your best efforts, difficult people will cross paths with you, and when they do, you’ll be glad you took this course.

There are a wide array of people we encounter who seem inconsiderate, stubborn, indecent, unhappy or passive-aggressive. To those we meet, we may appear that way to them. This course will teach you how to draw success from an understanding of how we behave as human beings, and how we can influence others.

You will learn how to recognise how your own attitudes and actions impact others; effective techniques for dealing with difficult people; strategies for dealing with anger; and how to cope with the difficult people and situations that we will inevitably encounter in our everyday lives.